Privacy Policy
Protecting your data, privacy and personal information is very important to us.
It is vitally important to us that our customers feel secure when using the Services.
Information we may collect
We may collect and process the following data about you:
- Information that you provide to us.
- You will be asked to provide us with your information when you:
- fill in forms on our Website
- or correspond with us by phone, email or otherwise;
- register to use our services
- subscribe to our newsletter,
- promotional emails or other marketing materials;
- use the services;
- report a problem with our services; or
- complete any surveys we ask you to fill in that we use for research purposes (although you do not have to respond to these if you do not wish to).
The personal information you will be asked to provide to us for these purposes will include your
- first name,
- surname,
- email address,
- phone number,
- delivery address,
- or further information required to verify your identity.
Analytis
We may use third-party service providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.You can opt-out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
Non-personal information we collect about you With regard to each of your visits to our Website we may automatically collect the following information; however, this information cannot be used to identify you:
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Device-specific information, such as your hardware model, operating system version, unique device identifiers, and mobile network information;
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Technical information about your computer, including where available, your IP address, operating system and browser type, for system administration and analytical purposes;
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Details of your visits to our Website, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs)
Why we collect the Information
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To provide you with goods and services you have ordered
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To contact you regarding your order
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To respond to communications
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To enter competitions
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To complete research surveys
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To inform you of promotions/events etc
During the order process we collect the following
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Email
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First Name
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Surname
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Address Details
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Mobile Phone
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Order Details
Terms and Conditions
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Last Updated: 22.02.2025
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Welcome to CustomCreationsLouth.com By accessing or making a purchase from our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site or services.
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1. General Information
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These terms and conditions apply to all purchases made on CustomCreationsLouth.com By using our website or placing an order, you agree to these terms in full. We reserve the right to update or modify these terms at any time without prior notice.
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2. Orders and Payment
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Order Acceptance: We reserve the right to accept or decline your order for any reason. Orders are confirmed upon payment.
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Payment Methods: We accept all major credit cards, PayPal, and other forms of payment as listed during checkout.
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Pricing: All prices are displayed in EURO, including applicable taxes unless stated otherwise. Prices are subject to change without notice, but you will always be charged the amount shown at checkout.
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3. Customization and Personalization
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Design Approvals: For customized or personalized items, customers will receive a design preview (if applicable). It is the customer’s responsibility to review and approve the design before production.
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Accuracy of Information: Please ensure that all customization details provided, such as names, dates, or messages, are accurate. We are not responsible for errors in information submitted by the customer.
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4. Product Availability
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We strive to maintain accurate product availability on our website, but we cannot guarantee that all products will be in stock at the time of your order. In the event a product is unavailable, we will notify you and provide an option for a refund or replacement.
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5. Intellectual Property
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All content on our website, including text, images, logos, and designs, is the property of CustomCreationsLouth.com and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without prior written permission.
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6. Limitation of Liability
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We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability to you for any claims related to your purchase shall not exceed the amount paid for the product(s).
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7. Privacy Policy
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Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.
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8. Governing Law
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These terms and conditions shall be governed by and construed in accordance with the laws of IRELAND. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of IRELAND.
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9. Contact Information
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If you have any questions or concerns about these terms, please contact us at:
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CustomCreationsLouth.com or info@CustomCreationsLouth.com
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10. Return Policy for Ireland
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At CustomCreationsLouth.com, we strive to ensure customer satisfaction. Our return policy complies with the Consumer Rights Act 2022 and EU consumer protection laws. Below are the guidelines for returning personalized and non-personalized products:
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10.1 Personalized Products
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Personalized or custom-made items are created to your specific instructions and cannot be resold. As a result:
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Returns for Change of Mind: Personalized products cannot be returned unless there is a fault or error caused by us.
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Faulty Products: If the item is defective, not as described, or does not meet the agreed-upon specifications, you are entitled to a repair, replacement, or refund.
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Order Accuracy: Before finalizing your order, please review all personalization details carefully to ensure accuracy.
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10.2 Non-Personalized Products
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We offer a flexible return policy for non-personalized items:
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Change of Mind: You have the right to return non-personalized products within 14 days of receipt for a full refund or exchange, provided they are unused, in their original condition, and in the original packaging.
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Faulty Products: If the item is defective or not as described, you are entitled to a repair, replacement, or refund.
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How to Return an Item
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Contact Us: Notify us at info@CustomCreationsLouth.com within the applicable time frame to initiate a return.
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Provide Proof: Include your order number and proof of purchase. For personalized items, include details about the fault or discrepancy.
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Shipping: Returned items must be securely packaged. The cost of return shipping may be covered in cases where the fault lies with us.
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Exclusions
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Items returned outside the specified time frames may not be eligible for a refund or exchange.
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Personalized products cannot be returned due to errors in the order caused by incorrect information provided by the customer.
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For any questions or assistance, please contact us at [email/contact information]. We’re happy to help!
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This policy ensures transparency while complying with Irish and EU consumer laws. Adjust the specifics to align with your business practices.